Legal
Refund and cancellation policy
Effective 7 October 2026
Cancel any time in Team week → Plan & billing. You keep access until the end of the period you've paid for, and nothing you've created is deleted. If you cancel during your free trial, you pay nothing.
Free trial
Your first paid plan starts with a free trial (currently 14 days). Nothing is charged during the trial. If you cancel before it ends, you won't be charged at all. If you don't cancel, your first payment is taken when the trial ends.
How to cancel
- In the app: Team week → Plan & billing → Cancel plan, or Manage billing to use Stripe's billing page.
- Or email admin@keefecodes.com from your account's email address and we'll do it for you.
When you cancel, your plan won't renew. You keep your paid features until the end of the current month or year, then your account moves to the Free plan. You can change your mind before then with Keep my plan.
Your 14-day right to cancel
If you're a consumer in the UK, the law gives you 14 days from the day you first subscribe to change your mind. When you subscribe, you ask us to start your plan straight away. If you cancel within those 14 days:
- during a free trial: you pay nothing;
- after a payment: we'll refund what you paid, minus a fair amount for the days you had the plan.
To use this right, email us or cancel in the app and then email us asking for the refund. We'll refund you within 14 days, to the card you paid with.
After the first 14 days
You can cancel any time, but we don't give refunds for the rest of a month or year you've already started. This applies to monthly and yearly plans and to extra teams. This doesn't affect your legal rights: if the service isn't as described or doesn't work properly, tell us and we'll put it right, or give you a refund or a price reduction where the law says so.
Changes and extra teams
If you add extra teams or move to a bigger plan part-way through a period, you're charged only for the rest of that period. If you remove teams or move to a smaller plan, the difference is credited against your next payments rather than refunded.
Failed payments
If a payment fails, we'll email you and Stripe will try again over the next few days. Update your card under Manage billing. If payment still fails, your account moves to the Free plan. Nothing is deleted, and you can subscribe again any time.
If we close an account or stop the service
If we stop providing Touchline Studio, or close a paid account without good reason, we'll refund the unused part of your current period.
Contact
Questions about a payment: admin@keefecodes.com. Please don't raise a chargeback before contacting us: we'll sort it out quickly. This policy doesn't affect your statutory rights.